Loyalty Scheme FAQ’s
How can I access my account?+
You can access your account by logging into your own account on our website. The Loyalty and Referral page will sit on the main account page below where you currently manage your subscriptions.
How do I check my points balance? +
Once you are logged into your account you will see your points total on the right hand side during the checkout process.
How can I redeem any reward points I have earned? +
You can redeem your points at checkout or when you are on your account page, by simply scrolling down and clicking the ‘redeem’ button, you will then get a code to use at checkout. There are two ways to redeem:
● Redeeming at checkout: when you hit the checkout page, you will see your points total on the right hand side of the screen and then a drop-down option below that will list any rewards you can redeem. Rewards being £5, £10, £15 or £20 off. No code is required for this method of redeeming points.
● Redeeming on the Loyalty and Referral page: when you login to your account and scroll down on the Loyalty and Referral page you will see a section called ‘how to use your points’. From here you can click ‘redeem points’ and you will then be given a discount code which can be used on the checkout page.
Can I use a discount code as well as redeem my points? +
Customer’s can still only use one discount code or redeem one amount of points per order. For example you cannot get a code from the Loyalty & Referral page and use the drop down method on the checkout page or use any other available discount codes in the same order.
Am I able to view which rewards I have already earned and which codes I have redeemed? +
Yes. You can do this by clicking on the ‘Rewards History’ button at the top of the Loyalty & Referral page.
Can I redeem my awards for ReCharge subscriptions? +
You can redeem your rewards for ReCharge subscriptions and this will only apply to your first shipment. The second shipment cost will then be the usual price. You will need to redeem a code from the main Loyalty & Referral page and use that in the ReCharge checkout. The ReCharge checkout can only use codes, you can not redeem via the dropdown method you see in the normal Shopify checkout.
What is the minimum amount of points I must earn to redeem any awards? +
The minimum amount of points you must earn to redeem any awards is 100 points. 100 points = £5 off!
How many people can I refer to earn points? +
You can refer as many people as you like. However, you will only get rewarded with points if the person you refer makes an account with us!
How much is each point worth? +
Each point you earn is worth 5p.
How much do I have to spend to get 1 point? +
You have to spend £1 to get 1 point and you have ways of earning points as well such as; following our social media accounts, signing up for SMS updates, referring a friend and so much more! These can all be found on the Rewards home page!