We're sure you'll love your products but if you're not happy for any reason, we offer a 'no quibble' refund or exchange. Just email us at:team@nutravita.co.ukwith your order number and we will help with your return. You can read more about our returns policy here.

We are unable to cancel or amend orders once they have been placed. Our order processing system initiates picking and packing immediately after the 'Pay Now' button is clicked, making it impossible to modify or halt an order once processing has begun.Should you wish to reject the parcel upon delivery, the courier will return it to us. Please notify us via email if you choose this option so we can facilitate your refund or exchange, or contact us for alternative return instructions.

Our warehouse is operating as normal but deliveries may experience delays of 2-3 days due to the current situation impacting our delivery providers. Overseas orders may experience longer delays. Your order will have been dispatched up to 48hrs after you placed your order and we would ask that you wait 2-3 days for the order to arrive (plus additional delays for overseas orders due to customs clearance). In the unlikely and unfortunate event that your order is still not received within in this time frame please contact us atteam@nutravita.co.ukand we will check the tracking numbers, if the order has not been delivered we will arrange for a replacement as soon as possible.

Please visithttps://www.nutravita.co.uk/pages/delivery-and-returns to see a list of our shipping destinations & costs.

There are a range of delivery options available whether you are ordering from the UK mainland, highlands/offshore or from another part of the world. To see the full list of options, please visit https://www.nutravita.co.uk/pages/delivery-and-returns

Yes you can, if you have created an account, simply log in to your account by clickinghere

We cannot guarantee exactly when the item will be back in stock, but we do everything we can to replenish our stock as quickly as possible. We want to keep you updated on when we get items back in stock, so please click on theEmail Me When Availablebutton and we will let you know once it's back in stock. We won't share your email address with anyone.

We offer a variety of online payment methods that you can use to purchase your great quality vitamins and supplements. We accept the following: Mastercard, Visa, American Express, Paypal, Maestro and Amazon payments. When you go through to the checkout screen, you’ll be able to choose your chosen payment method.

If you need to contact us about your order, please email our friendly customer service team on team@nutravita.co.uk. We are available from Monday - Friday from 8am - 4:30pm (excluding bank holidays). If we are unable to take your call, please leave a voicemail with your details or send an email. We'll get back to you as quickly as possible.

How do I create a subscription?To create a subscription order, please click the 'subscribe and save' option when placing an order. Continue to checkout, enter your billing and shipping information and place the order as you would normally.You will receive an order confirmation email, a recurring order purchase confirmation email and an Account Activation email. Please open the Account Activation email and click on 'Activate Account'. You can then create a password and have access to your order history.(For returning customers, please login or head to: https://www.nutravita.co.uk/account/register)How do I edit or cancel my subscription?To manage your subscriptions, please go to the email named 'Your recurring order purchase confirmation from Nutravita' and click the 'Manage Subscription' link. Alternatively, you can request your customer portal link from the team on team@nutravita.co.ukYou can then add new products to your subscription, edit quantities, next charge date, order frequency, shipping details or billing information. You can also cancel subscriptions using this service.How do I cancel an order linked to a subscription?If an order has been created linked to a subscription and you wish to cancel, please contact team@nutravita.co.uk with the order number, email address used to create the subscription and plenty of notice as orders are packed and dispatched quickly. The team will then cancel and refund your order for you. Orders created during weekends may be dispatched before the Customer Service team are available to deal with your cancellation request. (The team are available Mon-Fri 9am-5pm, excluding Bank Holidays) If this occurs, the team will send you instructions to return the order for a refund. You will be liable for the returns charge as stated in our terms and conditions: https://www.nutravita.co.uk/pages/refund-policyFor any further assistance with your account or subscriptions, please contact team@nutravita.co.uk and we would be more than happy to help.