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Frequently Asked Questions

ORDERS
How do I return a product?

We're sure you'll love your products but if you're not happy for any reason, we offer a 'no quibble' refund or exchange. Just email us at: team@nutravita.co.uk with your order number and we will help with your return. You can read more about our returns policy here

How do I cancel or amend my order?

All orders will are prepared or dispatched within 24 hours by our warehouse teams (all orders placed on Fridays, weekends and public holidays dispatched within 24 hours after the next working day). If for any reason you wish to cancel or make a change to your order we advise that you contact our customer care team on team@nutravita.co.uk immediately after placing your order (Open from 9am to 5pm, Mon-Fri) we cannot guarantee that your order can always be cancelled or changed before it is dispatched. If you have placed an order in error and we cannot stop it being dispatched, we will of course arrange a free-return and refund for any unwanted product(s).

Where is my order?

Our warehouse is operating as normal but deliveries may experience delays of 2-3 days due to the current situation impacting our delivery providers. Overseas orders may experience longer delays. Your order will have been dispatched up to 48hrs after you placed your order and we would ask that you wait 2-3 days for the order to arrive. In the unlikely and unfortunate event that your order is still not received within in this time frame please contact us at team@nutravita.co.uk and we will check the tracking numbers, if the order has not been delivered we will arrange for a replacement as soon as possible.

How much is shipping?

Please visit https://www.nutravita.co.uk/pages/refund-policy to see a list of our shipping destinations & costs.

What are the delivery options?

There are a range of delivery options available whether you are ordering from the UK mainland, highlands/offshore or from another part of the world. To see the full list of options, please visit https://www.nutravita.co.uk/pages/refund-policy

Can I view my Nutravita order history?

Yes you can, if you have created an account, simply log in to your account by clicking here

The item that I want to order is out of stock on your website, when will it come available?

We cannot guarantee exactly when the item will be back in stock, but we do everything we can to replenish our stock as quickly as possible. We want to keep you updated on when we get items back in stock, so please click on the Email Me When Available button and we will let you know once it's back in stock. We won't share your email address with anyone.

How can I pay for my order?

We offer a variety of online payment methods that you can use to purchase your great quality vitamins and supplements. We accept the following: Mastercard, Visa, American Express, Paypal, Maestro and Amazon payments. When you go through to the checkout screen, you’ll be able to choose your chosen payment method.

What is the best way to contact you about my order?

If for any reason you need to speak to us about your order, please call our friendly customer service team on 0208 935 5996 or send us a message here 

PRODUCTS
Where are Nutravita products manufactured?

Nutravita is a British company and we ensure all of our Vitamins & Supplements are manufactured in the UK to GMP Standards.

What is GMP Standards?

Good manufacturing practice (GMP) is the minimum standard that a supplements manufacturer must meet in their production processes.
Products must:

Be of consistent high quality

Be appropriate to their intended use

Meet the requirements of the marketing authorisation (MA) or product specification.

More can be found about what is inspected to meet these standards here.

Where are Nutravita Ingredients sourced?

Whilst we manufacturer our products in the U.K not all ingredients can be found here. Our Raw materials can be sourced in the UK and across the world, to strict pharmaceutical or food grade standards. We are continually updating our source of ingredients to find the best, highest quality ingredients.

What packaging do you use to be sustainable?

We have removed cartons across the majority of our products. The materials that we use for our bottles is fully recyclable. We are currently exploring the use of more eco-friendly bottles for future products to protect the ocean from plastic contamination.

Do you offer specific products for vegans?

Yes we offer the following vegan products: https://www.nutravita.co.uk/collections/100-vegan

MY ACCOUNT
How do I register an account?

You can set up an account using your name, email and password by clicking here

What should I do if I forget my password?

You will need to reset your password by clicking Forgot Your Password? on the login page here

Are my personal details safe when I create an account?

Yes your personal details will remain safe at all times. To find out more, please see our Privacy Policy

Can I sign up to receive special offers?

Yes you can sign up to our email newsletter by visiting the bottom of our homepage. You will need to enter a valid email address and then click Subscribe. By signing up you will receive our latest offers and news.

How do I unsubscribe from receiving special offers?

You can unsubscribe by clicking the Unsuscribe option on one of the email newsletters you receive from us. Please note if you have subscribed to different campaigns you will need to email us on team@nutravita.co.uk and we will unsubscribe you from all email marketing. Once completed, you will not receive any further email correspondence from us in future.