How do I return a product?
We're sure you'll love your products but if you're not happy for any reason, we offer a 'no quibble' refund or exchange. Just email us at: firstname.lastname@example.org with your order number and we will help with your return. You can read more about our returns policy here
How do I cancel or amend my order?
All orders will are prepared or dispatched within 24 hours by our warehouse teams (all orders placed on Fridays, weekends and public holidays dispatched within 24 hours after the next working day). If for any reason you wish to cancel or make a change to your order we advise that you contact our customer care team on email@example.com immediately after placing your order (Open from 9am to 5pm, Mon-Fri) we cannot guarantee that your order can always be cancelled or changed before it is dispatched. If you have placed an order in error and we cannot stop it being dispatched, we will of course arrange a free-return and refund for any unwanted product(s).
Where is my order?
Our warehouse is operating as normal but deliveries may experience delays of 2-3 days due to the current situation impacting our delivery providers. Overseas orders may experience longer delays. Your order will have been dispatched up to 48hrs after you placed your order and we would ask that you wait 2-3 days for the order to arrive (plus additional delays for overseas orders due to customs clearance). In the unlikely and unfortunate event that your order is still not received within in this time frame please contact us at firstname.lastname@example.org and we will check the tracking numbers, if the order has not been delivered we will arrange for a replacement as soon as possible.
How much is shipping?
Please visit https://www.nutravita.co.uk/pages/delivery-and-returns to see a list of our shipping destinations & costs.
What are the delivery options?
There are a range of delivery options available whether you are ordering from the UK mainland, highlands/offshore or from another part of the world. To see the full list of options, please visit https://www.nutravita.co.uk/pages/delivery-and-returns
Can I view my Nutravita order history?
Yes you can, if you have created an account, simply log in to your account by clicking here
The item that I want to order is out of stock on your website, when will it come available?
We cannot guarantee exactly when the item will be back in stock, but we do everything we can to replenish our stock as quickly as possible. We want to keep you updated on when we get items back in stock, so please click on the Email Me When Available button and we will let you know once it's back in stock. We won't share your email address with anyone.
How can I pay for my order?
We offer a variety of online payment methods that you can use to purchase your great quality vitamins and supplements. We accept the following: Mastercard, Visa, American Express, Paypal, Maestro and Amazon payments. When you go through to the checkout screen, you’ll be able to choose your chosen payment method.
What is the best way to contact you about my order?
If you need to contact us about your order, please email our friendly customer service team on email@example.com or you can call us on 0208 935 5996. We are available from Monday - Friday from 8am - 4:30pm (excluding bank holidays). If we are unable to take your call, please leave a voicemail with your details or send an email. We'll get back to you as quickly as possible.
How can create and manage subscription orders?
How do I create a subscription?
To create a subscription order, please click the 'subscribe and save' option when placing an order. Continue to checkout, enter your billing and shipping information and place the order as you would normally.
You will receive an order confirmation email, a recurring order purchase confirmation email and an Account Activation email. Please open the Account Activation email and click on 'Activate Account'. You can then create a password and have access to your order history.
(For returning customers, please login or head to: https://www.nutravita.co.uk/account/register)
How do I edit or cancel my subscription?
To manage your subscriptions, please go to the email named 'Your recurring order purchase confirmation from Nutravita' and click the 'Manage Subscription' link. Alternatively, you can request your customer portal link from the team on firstname.lastname@example.org
You can then add new products to your subscription, edit quantities, next charge date, order frequency, shipping details or billing information. You can also cancel subscriptions using this service.
How do I cancel an order linked to a subscription?
If an order has been created linked to a subscription and you wish to cancel, please contact email@example.com with the order number, email address used to create the subscription and plenty of notice as orders are packed and dispatched quickly. The team will then cancel and refund your order for you. Orders created during weekends may be dispatched before the Customer Service team are available to deal with your cancellation request. (The team are available Mon-Fri 9am-5pm, excluding Bank Holidays) If this occurs, the team will send you instructions to return the order for a refund. You will be liable for the returns charge as stated in our terms and conditions: https://www.nutravita.co.uk/pages/refund-policy
For any further assistance with your account or subscriptions, please contact firstname.lastname@example.org and we would be more than happy to help.
Where are Nutravita products manufactured?
Nutravita is a British company and we ensure all of our Vitamins & Supplements are manufactured in the UK to GMP Standards.
What is GMP Standards?
Good manufacturing practice (GMP) is the minimum standard that a supplements manufacturer must meet in their production processes.
Be of consistent high quality
Be appropriate to their intended use
Meet the requirements of the marketing authorisation (MA) or product specification.
More can be found about what is inspected to meet these standards here.
Where are Nutravita Ingredients sourced?
Whilst we manufacturer our products in the U.K not all ingredients can be found here. Our Raw materials can be sourced in the UK and across the world, to strict pharmaceutical or food grade standards. We are continually updating our source of ingredients to find the best, highest quality ingredients.
What packaging do you use to be sustainable?
We have removed cartons across the majority of our products. The materials that we use for our bottles is fully recyclable. We are currently exploring the use of more eco-friendly bottles for future products to protect the ocean from plastic contamination.
Do you offer specific products for vegans?
Yes we offer the following vegan products: https://www.nutravita.co.uk/collections/100-vegan
How do I register an account?
You can set up an account using your name, email and password by clicking here
What should I do if I forget my password?
You will need to reset your password by clicking Forgot Your Password? on the login page here
Are my personal details safe when I create an account?
Can I sign up to receive special offers?
Yes, you can sign up to our email newsletter by visiting the bottom of our homepage. You will need to enter a valid email address and then click Subscribe. By signing up you will receive our latest offers and news.
How do I unsubscribe from receiving special offers?
You can unsubscribe by clicking the Unsubscribe option on one of the email newsletters you receive from us. Please note if you have subscribed to different campaigns you will need to email us on email@example.com and we will unsubscribe you from all email marketing. Once completed, you will not receive any further email correspondence from us in future.